Shipping and Processing


Please be aware the United States Postal Service and many other couriers have been experiencing significant delays. Also, your package can get chosen for inspection once it reaches your country. It is not unusual to see NO TRACKING scans between Shipping Date & the destination city until the order is Out for Delivery. Estimated time for delivery, after it ships, is between 2 to 6 weeks depending on the courier and customs. Your patience for delivery is appreciated.

***We cannot guarantee a tracking number unless you checkout with the Express shipping***

* Keep scrolling down for our most used couriers contact information *

Processing Times:

6-15 business days from the date of purchase since we print on demand so we never have any out of order products.

We ship from our custom printing facilities located overseas in China. Because the items are coming from overseas, shipping usually takes between 2-6 weeks depending on the courier and customs. Royal Diamond Painting is not responsible for delays after shipping. We see what you see online in tracking the package. If you are concerned, please contact the shipping company. Here are two of the main ones we use to ship to the USA:

Newgistics
Phone: (512) 225-6000

As a workshare partner of the USPS, Newgistics brings packages from their point of origin to local post offices to be delivered through local postal carriers, and enables package tracking along the way.

Banner on their website:
Please note, all carriers are experiencing delays in processing and delivery due to unprecedented volumes and COVID safety restrictions. As a result your order may experience gaps and delays in tracking event updates.

 

USPS:   
Phone: 
1 (800) 275-8777 
Make sure you try and talk to an actual agent (say agent during the automated menu) because the automated menu is just like using the online tracking. Make sure you have your tracking number ready. If it is NOT in the possession of USPS yet, they cannot help you track it. Once it is in the states and handed over to them, then they will be able to help you. It is usually shipped with Newgistics first then they hand it over to USPS once it arrives in the states. 


FedEx:
Phone:
 1-800-GoFedEx
             1-800-463-3339
North America Headquarters: FedEx Customer Relations
                                                   3875 Airways, Module H3 Department 4634
                                                   Memphis, TN 38116

Virtual Agent: NEED HELP? TEXT 29372 TO CHAT FedEx VIRTUAL AGENT.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. That includes if a customer needs a replacement or missing drills, the customer is still responsible for the customs and import taxes. RDP is not responsible for delays due to customs.

 


*We do NOT ship to*

  • Afghanistan
  • Nicaragua
  • Bermuda

*AUSTRALIA & CANADA*
Shipping: $5 to $20 USD depending on weight

*Czech Republic*
Shipping: $8 to 180 USD depending on weight

*Brazil*
Shipping: $12 to 204 USD depending on weight

*Israel*
Shipping: $40 to $98 USD depending on weight

*India*
Shipping: $14 to $120 USD depending on weight


*Countries that have a $15 and up USD Shipping Fee depending on the country and the weight:

  • American Soma
  • Anguilla
  • Antigua and Barbuda
  • Aruba
  • Angola
  • Andorra
  • Anguilla
  • Antigua and Barbuda
  • Aruba
  • Ascension Island
  • Bahamas
  • Benin
  • Barbados
  • Belize
  • British Virgin Islands
  • Botswana
  • Burkina Faso
  • Burundi
  • Cocos (Keeling) Islands
  • Colombia
  • Cape Verde
  • Central African Republic
  • Cayman Islands
  • Chile
  • China
  • Congo
  • Cook Islands
  • Costa Rica
  • Comoros
  • Cote D’Ivoire
  • Christmas Island
  • Cuba
  • Djibouti
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Faroe Islands
  • Falkland Islands
  • Fiji
  • French Polynesia
  • Gabon
  • Gambia
  • Ghana
  • Greenland
  • Grenada
  • Guatemala
  • Guadeloupe
  • Guyane French
  • Heard Island and McDonald Islands
  • Iceland
  • Italy
  • Kenya
  • Kiribati
  • Lesotho
  • Liberia
  • Liechtenstein
  • Macedonia
  • Malta
  • Monaco
  • Madagascar
  • Martinique
  • Mauritania
  • Morocco
  • Mozambique
  • Niger
  • Nigeria
  • Nauru
  • New Caledonia
  • Norfolk Island
  • Netherlands Antilles
  • Papua New Guinea
  • Republic of Moldova
  • Reunion
  • Rwanda
  • Republic of Moldova
  • Saudi Arabia
  • Sao Tome and Principe
  • Saint Lucia
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Saint Kitts and Nevis
  • Suriname
  • Serbia
  • Somoa
  • Solomon Islands
  • Senegal
  • Seychelles
  • Somalia
  • Sudan
  • Swaziland
  • The Democratic Republic of the Congo
  • The Republic of the Congo
  • The Republic of Marshall Islands
  • Tonga
  • Tuvalu
  • Togo
  • Tunisia
  • The Commonwealth of Bahamas
  • The Vatican City State
  • Trinidad and Tobago
  • Turks and Caico Islands
  • US Virgin Islands
  • Uganda
  • United Republic of Tanzania
  • Uruguay
  • Venezuela
  • Vanuatu
  • Wallis and Futuna
  • Zambia
  • Zimbabwe

 

If your country is not listed above then GREAT NEWS you have free shipping! 

Shipping charges vary by day. We try to keep the list up to date but sometimes we miss a country or two. Contact us anytime to get an update on shipping to your country through email or FB messenger.